Frequently Asked Questions

Minimum order is 1x20 ft container with mix items maximum 10 items in one container.

40-45 Days after confirmed order( copy transfer of deposit received or copy L/C received).All items is made out to order.

Payment term could be made by : Telegraphic Transfer (T/T), down payment 40%, the balance after shipment, when the Bill of Lading is faxed. Letter of Credit (L/C), Irrevocable L/C at sight 100%.

basically every companies have their own price policy. It depends on the quality of material used and other components, in this case our price is negotiable. We prefer doing business for long term business cooperation.

If that happen, we must get the proved about that compliance like: photo (3 photo for one furniture, that is from the front, side and back also photo the legs if that chair). Such claim must be made within 3 weeks of receipt of containers. We have the right to reject any claim not supported by full documentation. Claim received after three weeks shall be counted as void regardless their value. Claims caused of third party handling or employment negligence would not be regard as claim.

Rattan is in contrast to a bamboo palm, and thus a solid wood. It can be easily formed. Bamboo, however, is counted among the grasses. It is hollow and can be unprofessional treatment brittle and crack.

For the uninitiated, it is not always easy to determine the quality rattan. The difference between a good or a poor surface finish is not immediately apparent. Cheap products For most low-grade material used, the poorly processed and fragile. Such mistakes are usually only noticeable after a while when the furniture comes to visible cracks.

  • The furniture designed to be stable (stability).
  • The braiding process, and must be clean.
  • The surface must be smooth and continuous processing are available.
  • Our advice: Check out the chair at the bottom of sometimes.

Moisture is the natural product is very beneficial. Rattan furniture (except as mixed products of wood and iron) can be cleaned with water. This should wipe to spray with the hose is the form of damp. Since rattan areas with high humidity comes from, this treatment has a very positive effect on the material.

Weather can also rattan age faster. It is - like the teak - gray with time. Rattan can also get mildew. For outdoor use should therefore only be unpeeled rattan and Bondoot-braids. To still increase the protection, furniture can be sealed with clear lacquer advance (one to two years if all). Make sure that the foot bottoms of the chairs (usually somewhat brittle) are impregnated with varnish to prevent them from rotting.

The material is extremely durable rattan. Rattan furniture also like to take once a generation. As with many things, there is usually a question of quality and the meticulous care.